Responsible Gambling at Velobet
Why safer gambling tools matter
Pokies and casino games are entertainment, not a way to make money. Velobet is built for players aged 18 and over who want to enjoy the games within limits they set themselves. Safer gambling tools give you control over how much time and money you spend, before a session starts rather than after it.
These tools work best when they're set up early, while you're thinking clearly about what you can afford. They're not a punishment or a sign you've done something wrong. They're a normal part of using any online casino responsibly.
Who these tools are for
Every player benefits from limits, not just people worried about their gambling. Setting a deposit limit is as routine as setting a budget for any other form of entertainment. The tools below are available to every Velobet account holder, 18+, at any time.
Safer gambling tools available on your account
Each tool does a different job. Some cap your spending, some cap your time, and one removes access altogether. The table below explains what each does and how to turn it on.
| Tool | What it does | How to switch it on |
|---|---|---|
| Deposit limit | Caps the total amount you can deposit over a day, week or month | Set it in your account settings under responsible gambling preferences |
| Loss limit | Stops play once your net losses reach the amount you've set | Set it in your account settings alongside your deposit limit |
| Time limit | Logs you out automatically once a session reaches the length you choose | Enable it from your account's responsible gambling section |
| Reality check | Sends an on-screen reminder of how long you've been playing | Turn it on from your account settings, choose the interval |
| Self-exclusion | Closes your account and blocks access for a period you choose | Submit a request through account settings or support |
Limits you set take effect immediately. If you want to lower a limit, it applies straight away. If you want to raise it, there is a cooling-off period before the higher limit takes effect, which is by design.
Self-exclusion and how it works
Self-exclusion is the strongest tool available. It closes your account for a period you choose, and during that time you won't be able to log in, deposit or receive marketing.
How to request self-exclusion
- Go to your account's responsible gambling settings, or contact support directly.
- Choose self-exclusion and select the period you want it to run for.
- Confirm the request. Your account is restricted from that point.
- You'll stop receiving promotional emails and offers once the exclusion is active.
What happens once it's active
Once self-exclusion starts, it can't be reversed early by changing your mind in the moment. This gap between the decision and the ability to undo it is what makes the tool effective when other limits aren't enough.
Self-exclusion applies to your Velobet account only. It's separate from any national self-exclusion register run by a licensed Australian wagering operator, and it doesn't replace professional support if you need it.
Setting a limit on your account
Setting a limit takes a few minutes. Do it before you deposit, not after a big session, so the number reflects what you can genuinely afford rather than what feels right in the moment.
- Log in to your Velobet account and open your account settings.
- Find the responsible gambling or safer gambling section.
- Choose the tool you want: deposit limit, loss limit or time limit.
- Pick the period the limit applies to (daily, weekly or monthly).
- Enter an amount or duration you're comfortable committing to.
- Confirm the change. Lower limits apply immediately.
- Review your limits regularly and adjust them as your circumstances change.
Recognising the warning signs
Problem gambling doesn't always look dramatic. It often shows up as small changes in behaviour that build up over time. Knowing the signs early makes it easier to act early.
- Spending more time or money on pokies than you planned to.
- Chasing losses by depositing again to try to win back what you lost.
- Borrowing money, selling things or dipping into savings to keep playing.
- Feeling irritable, anxious or low when you try to cut back.
- Hiding how much time or money you're spending from family or friends.
- Neglecting work, study or relationships because of gambling.
- Gambling to escape stress, boredom or difficult emotions.
If any of these sound familiar, it's worth using a limit tool now, or speaking to a support service. Recognising a pattern early is the most useful thing you can do for yourself.
Where to get help locally
Support is free, confidential and available whether or not you're a Velobet customer. You don't need to wait until things feel serious to reach out.
| Service | Contact |
|---|---|
| Gambling Help Online | 1800 858 858, available 24/7, gamblinghelponline.org.au |
| Lifeline | 13 11 14 |
Gambling Help Online offers phone counselling, online chat and information for anyone affected by their own or someone else's gambling, at no cost. Lifeline is available for crisis support around the clock.
Family members and friends can also contact these services if they're worried about someone else's gambling. You don't have to be the person playing to ask for support.
Frequently asked questions
How do I set a deposit limit on my Velobet account?
Log in, open your account settings, find the responsible gambling section and choose deposit limit. Select a daily, weekly or monthly cap and confirm. Lower limits apply immediately, while raising a limit involves a cooling-off period.
What's the difference between a time-out and self-exclusion?
A time limit or reality check reminds you of session length but doesn't lock your account. Self-exclusion closes your account entirely for a period you choose and blocks logins, deposits and marketing during that time.
Can I lower my deposit limit immediately if I change my mind?
Yes. Reducing a limit takes effect straight away once you confirm it in your account settings. Increasing a limit is deliberately slower, with a cooling-off period before the higher amount becomes active.
Is Gambling Help Online free and confidential?
Yes. Gambling Help Online on 1800 858 858 is a free, confidential service available 24/7 for anyone affected by gambling, whether it's their own play or someone close to them.
Does self-exclusion on Velobet apply to other casinos too?
No. Self-exclusion through your Velobet account settings only restricts your Velobet account. It's separate from any national self-exclusion scheme for licensed Australian wagering operators.
Velobet is for players aged 18 and over. If gambling stops being enjoyable, help is available through Gambling Help Online on 1800 858 858 or gamblinghelponline.org.au, 24 hours a day, seven days a week.